Section 2 Term 45 states: "1xBet offers a self-restricting option which allows you to close your account for a certain period of time: a week, a month, 6 months, a year. All bet calculation claims for Cyber-Live games are accepted within 72 hours from the moment of game ending." and this results in a deduction of 1 from their Trustworthiness rating - this is an unacceptably brief window to allow customers to act on issues they have experienced at this provider.Ĭustomers should be aware that their is a maximum win cap of €600,000 per bet - as per Term 3: "The maximum return is limited to €600,000 (or the equivalent sum in a foreign currency) per bet." at this operator which results in a reduction of 1 to their trustworthiness score. In default of sufficient grounds for the complaint, the same shall be returned without examination. Documents supporting and substantiating such complaint shall be enclosed. Term 17 states that customers have only 10 days to complain: "A complaint shall be served within 10 (ten) days of the day when the party became aware or should have become aware of the violation of their rights. Multiple operators in this group have also been non-responsive to complaints logged against them with our dispute service. 1xBit have been confirmed by another portal as distributing non-genuine games. 1xBet are Blacklisted at ThePOGG due to being identified as connected to a server distributing non-genuine games.
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